Return Policy

1. You can return the product you received from the courier within TEN (10) days from the delivery date, provided it is unused, with its tags intact, and without any damage or deformation. The product must be returned in the same condition as it was delivered, along with the invoice and any accompanying accessories.  

2. When receiving your order, always inspect it in the presence of the delivery courier. Do not accept any product(s) you believe were damaged during shipment. If the product(s) are damaged, ask the courier to prepare an official damage report and return the items without accepting them.  

3. Before returning the product, please inform us by sending an email to [email protected] and obtain approval for the return.  

4. Once the product(s) reach us, a thorough inspection will be conducted. If the return complies with the above conditions, an exchange will be processed on the same day. If a refund is requested, it will be processed within 3 business days.  

5. Refunds will be made to the original payment method: to your credit card if the payment was made via credit card, or to your bank account if the payment was made via bank transfer, within 3 business days.  

6. Ensuring customer satisfaction and fostering continuous shopping relationships is of utmost importance to us. We believe that returns/exchanges are a perfectly normal part of the shopping process and value the integral relationship between Buyer and Seller.  

7. For exchange transactions, the shipping cost of the new product is the responsibility of the Buyer.  

Cancellation Policy

If you wish to cancel your order, you may contact our Customer Service before the product is handed over to the courier and request a cancellation. Once we receive your request, the order will be canceled prior to dispatch, and your payment will be refunded to your credit card.